Having a business means that customers need to have some way to get in touch with the business. Small Business Phone Systems in Terre Haute IN are a necessity, but it isn’t always easy to decide just which type would be the best.
Cell Phones or Traditional Phones
The first step is to decide whether the phone system for the office should be based on cell phones or more traditional office phones. Of course, with cell phones, it’s possible to reach employees anywhere at any time. This is a good choice when business tends to take employees away from their desks a lot.
Landline or Voice Over Internet Protocol (VoIP) System
Next, it’s important to decide whether one of the Small Business Phone Systems in Terre Haute IN using landline service is better for your business or one of the VoIP systems would be preferable. The first type depends on traditional phone lines, while the other depends on internet connectivity and can be a bit cheaper. However, if the internet service isn’t reliable in your area, a landline service might be preferable. A VoIP system may also have issues with clarity in some cases when talking to people on landlines, depending on the technology that is being used. If choosing a VoIP system, you’ll need to decide whether it should use a cloud-based provider or be hosted at your business location.
It’s important to figure out if conference calling, call forwarding, voicemail, or a system that transfers a call to another line when the first one is busy are necessary. Should people be able to call one main line and then choose from different options to get the employee they need using an automated system or will a receptionist answer all calls and transfer them?
Number of Employees and Number of Phones Needed
Also, take into consideration the number of calls that are expected and the number of employees there are. Consider whether most of the calls will be outbound or whether a lot of them will be inbound and whether there will be a person dedicated to answering all of the phones.
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